Shipping to various States

Due to various state laws, some retailers are restricted from shipping wine directly to some states. With state laws ever-changing, we recommend checking back frequently to check with us for states shipping status. We currently do not ship outside of the U.S., to U.S. territories such as Puerto Rico, or to Military and A.P.O. addresses. Check out FreeTheGrapes.org to learn more about unfair state shipping regulations and what you can do if your state doesn't accept direct shipping from America's wine producers and retailers.

We can ship to the following states:

States with zip code restrictions on wine shipments

Local laws prevent us from shipping to certain zip codes in the states below. Information regarding zip codes that are not currently serviced by VinoFina.com will appear at the time that orders are placed.

Florida
Idaho
New Hampshire

States with additional regulations

Connecticut & New York: State regulations prohibit wine and food from being shipped in the same package. Gifts & Baskets ordered that include both food and wine will be sent in two separate packages.

Texas:  Texas state law prohibits us from shipping wines containing more than 16% alcohol.

Other Shipping Conditions

The Customer is solely responsible for importation of their wine into the jurisdiction of their shipping address and promises and agrees to indemnify, defend and hold VinoFina harmless from and against any and all claims, liabilities, and expenses (including taxes, interest, penalties, and attorney fees and amounts paid in investigation, defending or settling any of the foregoing) arising out of or in connection with: (a) any act by or omission of Customer, their agents or employees, or allegations made upon such acts or omissions, relating to or affecting the wine sold to and shipped on behalf of the Customer by VinoFina in accordance with these Terms and Conditions; (b) any inaccuracy of any representation made by Customer in connection with the transactions contemplated by these Terms and Conditions; (c) any claims brought or asserted by any third party against Customer for any wine sold by VinoFina to the Customer and shipped in accordance with the Customer's instructions and per these Terms and Conditions.

VinoFina makes no representation as to the rights of anyone to import wine into any state outside of California. Customer authorizes VinoFina to act according to Customer's instructions to engage a common carrier to ship Customer wine to destination zip codes where VinoFina is willing to make such arrangements or to deliver Customer wine to a third party shipper hired and instructed directly by the Customer. For more information on shipping alternatives, please contacts us at customersupport@vinofina.com.  We may be able to assist in engaging third party shipping providers into states that we do not ship to.

We are unable to ship to P.O. boxes. An adult, 21 years or older, must be present to sign for each shipment; UPS and FedEx do require proper identification. To avoid unnecessary delays and complications during transit and delivery, we suggest that you use your business address, or make arrangements for an adult to be present at the delivery location.

To prevent minors from buying or accepting alcohol purchases, an adult, 21 years or older, must be present to sign for each shipment; UPS and FedEx do require proper identification. This person may be an adult besides yourself, but they must be 21 or older with an acceptable form of ID present at time of delivery. UPS and FedEx will not deliver to adults who are visibly intoxicated at the time of delivery in accordance with Federal law. To avoid unnecessary delays and complications during transit and delivery, we suggest that you use your business address, or make arrangements for a legal adult to be present at the delivery location. If after several delivery attempts the shipper returns the package to the winery, you will be responsible for the initial shipping fees. Should this occur, we will contact you and you can either cancel the order and receive a refund for your order less the initial shipping fees, or pay for a second shipment. If you have placed an order and are unable to have an adult present at the time of delivery, please call 877.424.339 to speak with a representative. In some cases we may be able to change the shipping address if the order is not in the final stages of fulfillment.

Shipping Times, Fees and Carriers

You may select most modes of UPS/FedEx shipping on all orders placed on our website. Standard Shipping covers ground service by either UPS or FedEx. Expedited Shipping is per the terms selected by the customer.

Shipping fees are calculated based on the number of bottles purchased at one time to one address. We offer $10.00 ground shipping on all purchases over a given monetary value.  Check the specials section of the website to see that offer.  We may offer additional shipping promotions with our cause partner offers.

We fulfill each order as quickly as possible, usually within two business days. However, if for any reason you need to attempt to cancel your order please email customersupport@vinofina.com with your inquiry or call 877.424.3390 as soon as possible. If you refuse a shipment you will be charged initial shipping fees, a restocking fee, and the refund process may take up to three weeks.

You can check your order status by logging in to your account and going to your Members area. Your orders will be shown on the left hand side of the page; you can click on each one to view its status. We will also send you email updates when the status of your order changes. You will receive email notifications of tracking updates when each portion of your order ships.

Unless there is a shipping advisory, we ship your order within two business days of the date of purchase. If lack of inventory or other administrative reasons prevent us from shipping your order within the fourth business day it will be considered cancelled and you will receive a full refund. As soon as an order is shipped, we pass the tracking information on to you. For orders shipped via Standard Shipping, we ship via UPS or FedEx ground. Expedited Shipping in most cases covers 2-day Air or Overnight Delivery. Click below to see information on ground shipping by either UPS or FedEx.

·         FedEx

·         UPS

As wine lovers ourselves, we are frustrated by online wine retailers who complete wine orders, later to find out the wine is not available. For this reason, we offer an “Inventory Quantity” for every wine in our shop. This enables you to see what the wine level is before purchasing, reducing the likelihood of out of stock wine situations. We work hard to make sure all orders are fulfilled; however, sometimes situations arise that are beyond our control. Should your wine be out of stock any payment will be refunded and you will be notified immediately of the out of stock.

Your satisfaction is very important to us.  We are committed to delivering your product in excellent condition and in a timely manner. If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date; we would like the opportunity to correct the situation.   Following wine-trade traditions, all bottles seven years or older are purchased at the buyer's risk. 

VinoFina.com is dedicated to providing you with an exceptional experience. Because extreme temperatures may compromise the integrity of wine, we may elect to place a “weather hold” on any ground shipments during the summer and winter months. If your order has been placed on weather hold, the shipment may be delayed until conditions improve and it is safe to send your wine. VinoFina.com apologizes for these necessary but unfortunate delays and will do everything possible to communicate with you if and when these instances arise.

If a weather hold on your order is necessary, it could take upwards of 90 days for your wine to ship. To get your wine in the safest and most timely fashion, we recommend upgrading to Expedited Shipping. If any portion of your order is placed on Weather Hold, you will be notified via email right away.

At this time, we do not offer the capability to override weather holds. If you would like us to do so, we recommend sending us an email to: customersupport@vinofina.com
or calling us directly at: 877.424.3390, 9-5 Monday through Friday Pacific Standard Time.

Merchandise Damaged in Shipping

It is unusual to receive a damaged product from VinoFina.com. However, in the event you do experience a problem with a shipment, please contact us within 30 days of your purchase date. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase. 

Returns

Returns for refund will be processed less the actual shipping and handling charges, and return shipping and handling charges.

If you experience any problem with your order, please email us at customersupport@vinofina.com or call us at 877.424.3390, and include your order number. We will do our best to have an answer or proposed solution to the problem within 1 business day.